REFUND & CANCELLATION
No tickets will be exchanged or refunded. In accordance with article L 121-20-4 of the French Consumer Code, there is no right of retraction for show tickets. All orders are firm and definitive.

AGES
Entry to the festival is strictly forbidden to children under 6 years old. From 6 to 12 years old, free entrance. From 13 to 15 years old, paying admission with obligatory accompaniment of an adult. Proof of age for minors will be requested from accompanying persons.

OUTPUTS
Any departure from the concert site is strictly final for day tickets. Outings are authorized before 7pm for holders of a 3-day pass. After this time, all outings are strictly definitive.

TICKETS AND WRISTBANDS
The 3-day passes will be exchanged on arrival with a scanned bracelet. Only the scan of your bracelet will give you access to the festival site. Day passes are scanned at your entrance, they are not exchanged for a bracelet. Camping passes will be replaced by wristbands.

OTHER
Any specific request must be made by email to the following address: contact@nologofestival.com – if it concerns the purchase of a ticket for the festival, your remark must be made at least 7 days before the beginning of the festival to be taken into account.

To avoid fraud and the circulation of fake tickets, make your purchases at the festival’s official points of sale. Buying tickets outside of the official sales points exposes you to the risk of counterfeiting and being refused access to the festival. The one and only festival-approved ticket resale and repurchase site is Reelax Ticket. A direct link from the ticket exchange to the tickets available by clicking on the “resale” button at the top of this page.

Access to the festival’s campsite is strictly reserved for camping ticket holders. No camping ticket will be sold on site during the festival or during the withdrawal of the passes, the purchase must be made before the festival. Camping tickets are always sold for 3 nights, camping nights cannot be sold separately. If you come 2 nights to the festival, you only need one camping ticket, as it will give you access to the camping on the 3 nights of the festival. The resale of camping tickets alone is not allowed.