REFUND & CANCELLATION
No tickets will be exchanged or refunded. In accordance with article L 121-20-4 of the French Consumer Code, there is no right of retraction for show tickets. All orders are firm and definitive.
Covid-19 : Following the cancellation of 2020, ticket holders were able to request refunds between 4 May and 5 June 2020. Refunds are now complete. 2020 tickets that have not been subject to a refund procedure are automatically valid in 2021 and will be exchanged for new tickets before the end of 2020.
Entry to the festival is strictly forbidden to children under 6 years old. From 6 to 12 years old, free entrance. From 13 to 15 years old, paying admission with obligatory accompaniment of an adult. Proof of age for minors will be requested from accompanying persons.
Any departure from the concert site is strictly final for day tickets. Outings are authorized before 7pm for holders of a 3-day pass. After this time, all outings are strictly definitive.
TICKETS AND WRISTBANDS
The 3-day passes will be exchanged on arrival with a scanned bracelet. Only the scan of your bracelet will give you access to the festival site. Day passes are scanned at your entrance, they are not exchanged for a bracelet. Camping passes will be replaced by wristbands.
Any specific request must be made by email to the following address: firstname.lastname@example.org – if it concerns the purchase of a ticket for the festival, your remark must be made at least 7 days before the beginning of the festival to be taken into account.